Frequently Asked Questions
Support our mission through every purchase.
Where do the proceeds from my purchase go?
Every purchase from the 9/11 Memorial Museum Store directly supports the National September 11 Memorial & Museum, helping to sustain the memorial grounds and continue our educational programming.
What are your shipping rates and estimated delivery times?
We offer standard and expedited shipping options. Standard orders typically arrive within 5-10 business days. Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.
What is your return policy?
We accept returns and exchanges on most items within 30 days of purchase, provided they are in their original condition. Please note that shipping fees are non-refundable unless the item is damaged or defective.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.
Can I track my order once it has been shipped?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are the products sold online the same as those in the physical Museum store?
The online store features a curated selection of our most popular items. While many products are available in both locations, some exclusive items may only be found either online or at our physical shop in New York City.